Get to know Susan

News| 20th September 2021
Get to know Susan
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The world we live in is ever-changing and uncertain. We lead fast-paced lifestyles that have our minds racing, and it can be hard to unwind. Thankfully, the team at Inner Harmony Maddington are experts in the art of relaxation, and team member Susan loves to help customers find a sense of peace.

But, finding your sense of peace is a big task, so one must first be properly caffeinated. Susan’s favourite in-centre coffee-fix comes Caffissimo Café, and she orders a medium flat white with an extra shot. It also gives her the spark to provide the great customer service that Inner Harmony is known for.

“Because we take the time to chat with our customers, we get to know exactly what they like,” she said. “We have a lovely family who come in quite often. One day, we had just got a new delivery of stock, so when they came in, I took them to see the new range. The young lady of the family was over the moon and ended up purchasing a couple of pieces.”

“Her mum said, ‘Sue, you are the best’. She often pops in just to say hello and ask how I am. We don’t come to work every day to get a pat on the back, but when you have lovely customers like we do, that’s what makes your day.”

Along with the Zen atmosphere, the team do love to have a good laugh, too. Susan affectionately recalls how often customers get her mixed up with other members of the team. “There’s three of us ladies who work here that have long, blonde, curly hair. It always confuses the customers as to who they were talking to previously. It can make for some interesting conversation at times!”

Inner Harmony are well-known for their gorgeous, one-of-a-kind crystals, jewellery, incense, and books. But, you might not know that they also perform tarot readings in-store, if you’re yearning for some peace of mind or guidance.

An activity outside of work that helps Susan unwind is visiting the Sunday markets. “They’re always fun to visit and rummage around,” she said. Otherwise, you can find her dropping in to Rockmans, perusing all their lovely clothes.

Susan loves helping customers find exactly what they need, even if it means sourcing it just for you. So, if you ever find yourself feeling a bit on edge, make sure you visit her at Inner Harmony, and prepare to reach a new level of tranquillity.

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